Metrics

Frequently Used Tools

These videos show you how to use the various tools in Contact Center for managing call recordings and other recorded messages.

Contact Center Day-to-Day Management Training Library

Welcome to your new hosted contact center. We have compiled a library of videos to help you with the day-to-day management of agents, reports, and more.  

We suggest watching the videos in the order they are presented. Feel free to watch individual videos again if you want to review a specific topic.  

1. Managing Callbacks

2. Listening to Recordings

3. Managing Bulletins

These videos show you how access, view, and make use of the data collected by the system about agent performance, customer interactions, and more.

Special Tools

This section has the information you need to use the additional tools available with Contact Center.

1. Reports

2. Monitoring

3. Dashboards

1. Evaluator

3. Dynotes

5. Email

2. Scheduling Tool

4. Chat Queue

4. Utilizing the Support Center