Elevate for Teams Advanced is a seamlessly integrated, single-app experience, enabling you to access Microsoft Teams collaboration features like meetings and chat while using Elevate within Teams for phone calls, SMS, voicemail, call routing, and more.
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Frequently Asked Questions
Do you have a phone or headset to set up with your Elevate for Teams solution?
You can seamlessly add your phone or headset to your Elevate for Teams solution. No technical installation is necessary. Simply connect your phone to the internet or plug your headset into your computer, and you're all set. https://support.serverdata.net/app/articles/detail/a_id/15455/
Does the Elevate for Teams integration include SMS and advanced calling functions?
Yes, if you are on the Elevate for Teams Advanced license you have the ability to text external numbers, as well as use advanced calling features like call queuing and certain call center features (monitor, whisper, barge) all within the Elevate tab in Teams.
What is the difference between the “Calls” tab and the “Elevate” tab in Teams?
The Elevate tab in Teams is used to access all of your Elevate communication features such as internal and external calling, SMS, voicemail, etc. The Calls tab in Teams can only be used to call contacts within your organization. The Calls tab in Teams can easily be removed by right-clicking on the Calls tab and selecting Unpin.
The Ultimate Collaboration: Teams and UC Together
Business phones, video conferencing, chat, file sharing, and email are the tools of the trade for business communications. And with Intermedia, they are all available on one integrated, secure, reliable, and easy-to-use platform that goes wherever your employees go.
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Installing the Embedded Experience
Placing and Receiving Calls
Voicemail and Call History
Active Call Actions
Business SMS
Presence
Welcome to your Elevate for Teams Advanced Solution
Learn how to place calls on the dial pad, through your contacts, from a chat, etc.
Learn how to use call features like “flip”, “park”, and “transfer” for effective call handling.
Learn where to access and manage voicemail, call history, and voicemail settings in the app.
See which colleagues are available for communication, busy, away from their desks, etc.
Learn how to send and receive SMS from a business phone number in Teams
Chat: Instantly connect and stay engaged in real-time
Collaborate in Teams
Communicate in Elevate
Step 1: Pin the Elevate TeamsEmbedded App to Your Teams Desktop
Once the Elevate Teams Embedded App is available within an organization each user will need to access it and pin it to the sidebar in MS Teams.
- Login to MS Teams
- Select the Apps option in the sidebar to open the MS Teams App Store and select Built for your org
- Add the Elevate Teams Embedded Teams App
- Right-click on the Elevate Teams Embedded App icon on the sidebar and select ‘Pin’ to ensure that the App always remains visible
Step 3: Download and Install the Mobile App
Scan this QR code to install the Elevate Mobile App on your device.
Step 2: Install the Elevate Teams Desktop Plugin and Log in to Your Account
Now, download the Elevate Teams Desktop Plugin installer by clicking the download link in the Elevate Teams Embedded App. Launch the installer and accept the license terms. Then, log in to your account using your Elevate login credentials.
For detailed instructions, read our Elevate Getting Started Guide.
Follow these steps to set up Elevate within your Teams app
Meetings: Start and join meetings
Files: Access, share, and manage files
Collaborate in Teams using Chat, Meetings, and File sharing icons
Incoming calls: A popup displays incoming calls so you can answer, ignore, or send to voicemail.
Dialpad/Calling: Access the company directory and place outbound calls
All cloud communications are handled via the Elevate icon within the Teams app.
Company Messaging: Use an assigned company phone number to send and receive SMS
SMS: Send and receive SMS between two users
Call History: View call history including all call activity or missed calls
Voicemail: View and manage voicemail transcriptions
Advanced Hunt Groups: Manage hunt groups from within Teams
Microsoft, Office 365, Teams, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.